The following Booking Conditions, together with all information relating to your chosen holiday contained on this website or in our relevant brochure, form the basis of your contract with www.movisprivatetours.com, Movis d.o.o., Sp. Pirniče 65, 1215 Medvode, Slovenia, Company Registration No. 3277836000, VAT ID: SI45328005 (hereinafter referred to as “Movis”).
Please read these Terms and Conditions carefully, as they set out our respective rights and obligations.
While Movis makes every reasonable effort to ensure that the information on this website is accurate and up to date at the time of publication, minor errors or changes may occur. Movis reserves the right to update or modify information and services as required. Movis shall not be liable for any indirect or consequential losses resulting from reliance on website content, except where such liability cannot be excluded under applicable law.
Nothing in these Terms and Conditions limits or excludes liability where such limitation or exclusion is not permitted by applicable law.
1. Insolvency Protection (Liquidity Insurance)
Movis d.o.o. has secured a guarantee letter with Zavarovalnica Triglav d.d., in compliance with applicable EU Package Travel regulations, to cover the risk of tour operator insolvency and liquidity issues.
The guarantee is registered under policy number TK49901460384 and has been effective since December 21st, 2018. In the event of insolvency or liquidity-related issues affecting the provision of travel services, travelers may contact Zavarovalnica Triglav d.d. directly at +386 2 222 2864.
2. Booking
The party leader is responsible for making all payments due to Movis, as referred to in Clause 3 below.
Once we have received your booking request and the required payment, we will, subject to availability, confirm your holiday by issuing a Booking Confirmation and Invoice to the party leader.
All travelers must carefully check all documents, including the Booking Confirmation and Invoice. If any information appears incorrect or incomplete, you must notify us immediately, as changes may not be possible at a later stage.
Please note that not all advertised holiday prices include accommodation, transportation, or other services unless explicitly stated. Clients are responsible for checking which elements are included at the time of booking.
3. Payment / Deposit
A deposit of 30% of the total holiday cost is required at the time of booking. This deposit represents advance payment and covers initial planning, administrative work, and third-party commitments.
In the event of cancellation, Movis reserves the right to retain amounts corresponding to services already performed and non-recoverable costs incurred.
Movis is entitled to retain or deduct all non-recoverable costs, including but not limited to:
- payments made to third-party suppliers,
- administrative and planning costs already incurred,
- non-refundable deposits or services.
Such costs will be reasonable, proportionate, and demonstrable upon request, in accordance with applicable law.
If the booking is made within 45 days of departure, full payment is required immediately.
The remaining balance must be received no later than 45 days prior to the start of the tour.
If full payment is not received on time, Movis may issue a written reminder. If payment is not received within 5 days of such reminder, Movis reserves the right to treat the booking as canceled by the client, and cancellation charges under Clause 6 will apply.
A booking is considered accepted only once a confirmation invoice has been issued by Movis. If a booking is not accepted, any deposit paid will be refunded in full.
Accepted payment methods:
- Bank transfer (all bank charges payable by the client):
IBAN: SI56 0400 1005 0296 235
Bank: OTP d.d., Slovenska 58, 1000 Ljubljana, Slovenia
BIC/SWIFT: KBMASI2XXXX - Flywire, Worldline (Saferpay) or Stripe – secure credit card payment (Visa, Mastercard, Amex, Maestro)
Third-Party Agents and Commissions
If you book through an external agent, platform, or intermediary, any commission, service fee, or markup charged by that agent, platform, or intermediary is separate from the package price payable to Movis.
Where a refund is due, Movis will process it in accordance with applicable law. To the extent that any part of the total amount paid has already been remitted by Movis to an external agent, platform, or intermediary and is not recoverable, that part may be excluded from the refund where permitted by applicable law.
4. Invoice
Movis will issue a confirmation invoice once the booking request and required deposit have been received.
For bookings made within 45 days of departure, full payment is required at the time of booking.
All outstanding balances must be paid no later than 45 days before departure. The exact due date will be stated on the invoice.
5. Changes by the Client
Any request to change a confirmed booking must be submitted in writing as soon as possible. While Movis will make reasonable efforts to accommodate such requests, changes cannot be guaranteed.
Where changes are possible, an amendment fee of up to €50 per amended element may apply, in addition to any supplier-imposed costs. Any amendment does not affect the client’s right to cancel under Clause 6 (Cancellation by the Client).
6. Cancellation by the Client
If you or any member of your party needs to cancel the holiday, the party leader must notify Movis in writing by email or recorded mail. Cancellation takes effect only once written notice has been received.
Cancellation charges (per person) are calculated as a percentage of the total holiday cost and represent a reasonable estimate of the costs incurred by Movis, taking into account planning, administrative work, and commitments to third-party suppliers.
Period before departure — Cancellation charge:
- 91 days or more — 30%
- 90–46 days — 40%
- 45–31 days — 60%
- 30 days or less — 100%
Cancellation charges exclude insurance premiums and amendment fees, which are non-refundable.
Flights and certain third-party services may be non-refundable and will be charged in full, regardless of the cancellation date.
For private tours (closed groups), the price per person may increase if the group size is reduced due to cancellation.
A traveler’s place may be transferred to another person, provided that:
- written notice is received at least 14 days before departure, and
- all supplier charges plus a €100 amendment fee are paid.
Refunds
Any refunds due will be processed without undue delay and, in any event, within 14 days from the date of termination of the contract, unless a different period is required by applicable law.
Refunds shall be made in accordance with applicable law.
Movis is entitled to retain or deduct all non-recoverable costs, including but not limited to:
- payments made to third-party suppliers,
- administrative and planning costs already incurred,
- non-refundable deposits or services.
Where a booking includes services provided by third parties (including agents, platforms, airlines, or other suppliers), Movis shall not be responsible for any amounts that are not recoverable from those third parties.
Such costs will be reasonable, proportionate, and demonstrable upon request, in accordance with applicable law.
Refunds for Bookings Through Agents
Where bookings are made through agents or include third-party services, Movis shall not be responsible for any portion of the payment that has been remitted to such agents or suppliers and is not recoverable.
Any deductions will be reasonable, proportionate, and demonstrable, in accordance with applicable law.
7. Price adjustments
The price of the holiday may be increased after booking only as a direct consequence of changes in:
- fuel or other energy costs affecting transportation,
- taxes or fees imposed by third parties not directly involved in the performance of the travel services (including tourist taxes, landing fees, or embarkation/disembarkation fees),
- exchange rates relevant to the package.
Movis reserves the right to apply such price adjustments proportionately and only to the extent necessary to reflect the actual increase in costs.
Any price increase shall be notified to the client on a durable medium, clearly and understandably, together with a justification and calculation.
Price increases may not be imposed later than 20 days before the start of the package.
If the increase does not exceed 8% of the total package price, it shall be considered a permissible adjustment.
If the increase exceeds 8%, the client may accept the proposed change or terminate the contract without cancellation fees and receive a full refund.
Where the above cost factors decrease, the client shall be entitled to a corresponding price reduction. Movis may deduct reasonable administrative expenses from such reduction, provided these are demonstrable upon request.
8. Assistance and Responsibility of the Organizer
Movis shall provide appropriate assistance to travelers in difficulty without undue delay, including:
- information on health services, local authorities, and consular assistance,
- assistance with communication,
- assistance in finding alternative travel arrangements.
Where the difficulty is caused intentionally or through negligence of the client, Movis may charge a reasonable fee for such assistance.
Movis is responsible for the proper performance of the travel services included in the package, irrespective of whether those services are to be performed by Movis or by other suppliers.
However, Movis shall not be liable where the lack of conformity is attributable to:
- the traveler,
- a third party unconnected with the provision of the travel services and which is unforeseeable or unavoidable,
- unavoidable and extraordinary circumstances.
Travelers are entitled to an appropriate price reduction and/or compensation in the event of lack of conformity, in accordance with applicable law.
9. Changes and Cancellation by Movis
In rare circumstances, Movis may need to make changes to, or cancel, a confirmed booking.
If a change is minor, a comparable alternative will be offered.
A major change includes:
- Change of destination (excluding minor routing adjustments)
- Downgrade in accommodation category
- Significant price increase
- Substantial reduction in trip duration
In the event of a major change, you may accept the alternative or cancel and receive a full refund.
Minimum participant requirements apply only to scheduled group tours and not to private tours.
The client shall inform Movis of their decision within a reasonable period specified in the notification. If no response is received within that period, Movis may treat the proposed changes as accepted, provided the client was clearly informed of their rights and given a reasonable opportunity to respond.
10. Scheduled Airlines
International flights are not arranged by Movis unless explicitly stated.
Where flights are included, airline responsibility is limited to carriage under their conditions of carriage and applicable international conventions. Flight schedules may be subject to change.
11. Force Majeure
Movis shall not be liable for failure or improper performance caused by unavoidable and extraordinary circumstances, including but not limited to natural disasters, political unrest, war, pandemics, strikes, or government actions.
If such circumstances significantly affect the performance of the package before departure, the traveler may terminate the contract without a cancellation fee and receive a refund of amounts paid for services not performed, in accordance with applicable law. No additional compensation shall be payable.
Movis shall not be liable for additional compensation, consequential costs, or losses, and shall not be responsible for expenses not booked through Movis (including flights, visas, insurance, or independent arrangements).
Variations to the itinerary or services caused by unavoidable and extraordinary circumstances shall not constitute a lack of conformity where the overall package can still be performed.
Refunds shall be made in accordance with applicable law.
Movis is entitled to retain or deduct all non-recoverable costs, including but not limited to:
- payments made to third-party suppliers,
- administrative and planning costs already incurred,
- non-refundable deposits or services.
Where such costs are not recoverable from third parties, Movis shall not be responsible for those amounts.
All such costs shall be reasonable, proportionate, and demonstrable upon request, in accordance with applicable law.
12. Website Content & External Links
Website content may occasionally be outdated. Any material changes affecting a confirmed booking will be communicated directly.
Movis is not responsible for the availability or content of external websites. All photographs are illustrative only.
13. Complaints
Any issue during travel must be reported immediately to the relevant supplier and to Movis within 48 hours.
If unresolved, written complaints must be submitted to Movis within two months of return. Failure to submit a complaint within this period may affect Movis’ ability to investigate the claim and may reduce any compensation where appropriate.
14. Responsibilities of the Client(s)
Clients are responsible for:
- Holding valid passports, visas, and travel documentation
- Obtaining appropriate travel insurance
- Timely check-in and attendance for all services
- Any damage or loss caused by themselves or their party
- Respectful behavior toward others
Movis reserves the right to terminate services without refund in cases of serious misconduct.
15. Assumption of Risk & Client Responsibility
Travel involves inherent risks, including but not limited to risks arising from transportation, accommodation, activities, weather conditions, political situations, health risks, and the actions of third parties.
By booking and participating in the travel services, the traveler acknowledges, understands, and voluntarily assumes all such risks, whether known or unknown, foreseeable or unforeseeable.
The traveler agrees to take full responsibility for their own safety, conduct, and well-being throughout the trip.
To the fullest extent permitted by applicable law, the traveler agrees that Movis shall not be liable for any injury, loss, damage, delay, or inconvenience arising from such inherent risks.
Nothing in this clause excludes or limits liability where such limitation is not permitted by applicable law.
16. Travel Insurance
Comprehensive travel and cancellation insurance is strongly recommended, including coverage for medical expenses, emergency repatriation, trip interruption, and personal liability.
17. Independent Suppliers
Movis acts as an organizer and/or intermediary for services provided by independent third-party suppliers. These suppliers are independent contractors and not agents or employees of Movis.
Movis shall not be liable for the acts, omissions, negligence, insolvency, or failure of such suppliers, except where liability arises directly from Movis’ own negligence and cannot be excluded by law.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Movis’ total liability arising out of or in connection with the package shall be limited to a maximum of three (3) times the total price of the package.
Movis shall not be liable for:
- any indirect, incidental, consequential, or special damages,
- loss of enjoyment, loss of vacation time, or emotional distress,
- missed connections, delays, or disruptions not directly attributable to Movis,
- costs or losses relating to services not booked through Movis (including flights, visas, insurance, or independent arrangements).
Movis shall not be liable for any failure or improper performance attributable to:
- the traveler,
- a third party unconnected with the provision of the travel services and which is unforeseeable or unavoidable,
- unavoidable and extraordinary circumstances.
This limitation does not apply in cases involving death, personal injury, or damage caused intentionally or through negligence, or where liability cannot be excluded under applicable law.
19. Chargebacks, Payment Disputes & Fraud Prevention
Before initiating any chargeback or payment dispute, the client agrees to contact Movis in writing and allow a reasonable opportunity to resolve the issue.
Where a chargeback or payment dispute is initiated without prior contact, or is not justified under these Terms or applicable law:
- Movis reserves the right to recover all outstanding amounts,
- the client shall be responsible for any chargeback fees, administrative costs, collection costs, and reasonable legal expenses,
- Movis may suspend or cancel services where permitted by law.
Nothing in this clause limits the client’s statutory rights under applicable law.
20. Currency & Exchange Rates
All prices are quoted in EUR, unless expressly stated otherwise.
Any exchange rate differences, conversion fees, or bank charges are the responsibility of the client.
21. Data Protection & GDPR
Movis processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
Personal data is used solely for booking fulfillment and legal compliance and may be shared with suppliers as necessary. Further details are available in Movis’ Privacy Policy.
22. No Guarantee of Outcomes
Movis does not guarantee weather conditions, uninterrupted travel, or subjective satisfaction. Variations due to weather, local conditions, or operational constraints do not constitute grounds for refund unless required by law.
23. Entire Agreement, Waiver & Severability
These Terms, together with the Booking Confirmation and Invoice, constitute the entire agreement between the parties.
Failure by Movis to enforce any provision does not constitute a waiver. If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.
24. Governing Language & Jurisdiction
These Terms and Conditions shall be governed by the laws of the Republic of Slovenia.
Nothing in this clause shall deprive the client of any mandatory rights granted under applicable consumer protection laws.
Any dispute, claim, or controversy arising out of or in connection with this contract, including its validity, interpretation, performance, or termination, shall first be addressed through good-faith negotiations between the parties.
The traveler agrees to notify Movis in writing of any dispute and allow a reasonable opportunity for resolution before initiating any formal proceedings.
To the fullest extent permitted by applicable law, any disputes shall be subject to the exclusive jurisdiction of the competent courts of Slovenia.
Payment of any amount constitutes acceptance of these Terms and Conditions.
Updated: March 24th 2026
