Terms and conditions

The following Booking Conditions, together with all information relating to your chosen holiday contained on this website or in our relevant brochure, form the basis of your contract with www.movisprivatetors,com, Movis d.o.o., Sp. Pirniče 65, 1215 Medvode, Slovenia, Company registration no: 3277836000; VAT ID: SI45328005, in further text as Movis. Please read them carefully as they set out our respective rights and obligations.

Movis makes no representation or warranty as to the completeness or accuracy of the information contained in this site. Movis reserves the right to change or modify any of the information contained in this Internet site or to the services described therein, without notice but we make no commitment to update such information. Movis SHALL NOT BE LIABLE FOR ANY DAMAGES, LOST PROFITS, INJURIES, SAVINGS, OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS SITE. You should therefore verify information obtained from this site before you act upon it by calling the suppliers who we represent to obtain latest rules and policies.

1. Booking

The party leader is responsible for making all payments due to us as referred to in clause 2 below. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your holiday by sending a Booking Confirmation and Invoice to the party leader. Everyone going on holiday must check all documents (including the Booking Confirmation and Invoice) carefully. Contact us immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later. Please note: not all of the advertised holiday prices published in our brochures or on our website include travel arrangements, for example hotels. Please check what is and what is not included in the price, at the time of booking.

2. Payment/Deposit

A deposit of 30% of holiday cost (minimum 100.00€ per person) must be paid on completion of booking or the full amount if the booking is made within 4 weeks of departure. The balance of the holiday price must be received by us not less than 4 weeks prior to departure. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we will send you a written reminder. If you do not pay all payments due in full within 5 days of receiving this reminder, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 5 below will be payable.
The booking is not accepted until the date shown on the confirmation invoice is issued by Movis. If the booking is not accepted the deposit will be refunded. Alteration or cancellation by a customer of an accepted booking will be subject to the provisions of sections 4 and 5 of these conditions.
Payment is possible with:

  • bank transfer (bank costs have to be paid by client) to our IBAN (Bank account): SI56040010050296235 at bank NKBM d.d., Ulica Vita Kraigherja 4, 2000 Maribor, Slovenia, BIC/SWIFT (Bank Identifier Code): KBMASI2XXXX
  • Through Flywire platform for secure credit card payment (Visa, Mastercard…)
  • Through Worldline platform (Saferpay) for secure credit card payment (Visa, Mastercard, Maestro)

3. Invoice

Only Movis will send a confirmation invoice on receipt of the signed booking form with the appropriate deposit payment. If the booking is within 4 weeks of departure then full payment is due. All outstanding amounts must be paid 4 weeks before departure. The precise date will be shown on the invoice.

4. Changes by the Client

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of up to 50,00€ per element altered will be payable together with any costs or charges incurred by us and/or incurred or imposed by any of our suppliers.

5. Cancellation by the Client

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing by recorded delivery post, email or fax. Your notice of cancellation will only be effective when it is received in writing by us at our offices. If we receive your notice of cancellation 60 days or more before departure, we will retain only bank costs for your deposit (We will return all amounts paid or due at the time of booking (except bank costs) in respect of any flight(s) you have booked-flight tickets cannot be canceled and will be charged in full ammount). If we receive it less than 60 days before departure, the following charges will be payable per person cancelling: NB The charges set out below are shown as a percentage of the total cost of the holiday* payable by the person(s) cancelling excluding insurance premiums and any amendment charges. Insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

Period before departure within which written notification of cancellation is received by us Cancellation charge per person cancelling
60 days or longer Bank and transaction costs…
60 & 45 days 10% per person
45 & 30 days 30% per person
30 & 15 days 70% per person
15 & 8 days 90% per person
8 & Cancelation on the day or not arriving 100% per person

*Please note: where you have booked a flight inclusive holiday with us  or where the cost of the flight(s) was not included in the basic price of your holiday, but was payable in addition to that  price, you will also have to pay the full cost of the flight element in addition to the cancellation charges set out above if you cancel less than 45 days before departure

NOTE: In case of private tour travel (closed groups), price of the tour (per person) for the other travellers may increase in case some members of the tour are canceling it.
If any member(s) of your party is/are prevented from traveling, the person(s) concerned may transfer their place to someone else (introduced by you) providing the following requirements are complied with. We must be notified of the transfer(s) in writing (giving full details of the original and substitute party member(s)) not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 30.00€ must be paid before the transfer can be effected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

6. Our Price Guarantee

If you accept the price of your holiday as quoted at the time of booking (which may be higher or lower than the quoted on this website) and pay the deposit of 30% receipt of our confirmation invoice, your holiday price will be guaranteed. However, we reserve the right to increase our prices in case of any unpredictable sudden increase of the services we provide. If we have to change price, you will be informed about the change and if you will not agree with change you will be allowed cancelation free of charge (with full refund).

7. Changes and Cancellation by Movis

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in brochure, website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Whenever possible all changes will be advised to you and your local travel agent, without delay. Should these changes be minor, you will be offered a comparable alternative. If the alteration is major, you will have the option of accepting the alternative or receiving a full refund. If you decide to cancel, as a result of a major change, you will be refunded all monies paid and receive the above compensation. A major change to your holiday before departure is deemed to involve changes to your departure airport, resort, hotel accommodation or change of flight timings by more than 12 hours.
We also reserve the right to cancel the holiday if the number of passengers is not sufficient.

8. Scheduled Airlines

Airfares for arrival to the tour and for departure from the tour should be arranged by client (it is not organised by Movis).

If any airline is included in the package the responsibility of the airlines in connection with the holidays in this website is limited to the carriage of passengers in accordance with the conditions of the carriage of the participating airlines by the international conventions. Airlines reserve the right to amend timings by more than 12 hours.

9. Force Majeure

Movis accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by forces majeure events such as strikes, riots, political unrest, war hostilities, or threat of war, terrorist activity, epidemy, industrial disputes, fire, flood, natural or nuclear disaster, weather problems or similar events beyond our control.

10. Website Description

While we do our best to ensure that all information on this website is correct and up-to-date, it is impossible to guarantee that this is always the case. We cannot accept responsibility for any information that may be outdated, may contain errors or omissions. The information is subject to change without notice. Please contact us for the most up-to-date information. We cannot accept any responsibility or liability for the improper operation and/or the availability of this site or for the reliance by any person on the site content. Should you have any further questions regarding these matters please do not hesitate to contact us.
All photos on this website are only illustrative purposes only. Movis does not take responsibility for  difference or omission between the content of the web site and the real facts at any time. Movis works nonstop to update and improve the web site so as to provide its customers with all the kindness and services that  has, with the most updated information.

External links
There are links to other web sites presented on some web pages. Movis is not responsible for the availability or content of these external sites and therefore cannot assume that the information are treated and used based on the same Privacy Policy as on Movis.

11. If you have a complaint

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the hotelier, carrier or other supplier in question. Any verbal notification must be put in writing and given to them as soon as possible. If the complaint or problem is not resolved to your satisfaction straight away, you must contact us with full details by telephone or email within 48 hours. Until we know about a problem or complaint, we cannot assist. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within two months of your return giving your booking reference and full details of your complaint. No action can be taken after this period.

12. Responsibilities of the Client(s)

A) Any passports, visas, health certificates (proof of vaccination a.s.o.) or other travel documentation required for the holiday must be obtained by the Client(s), whose responsibility it remains to ensure that these are in order, and to meet any additional costs incurred (whether by the Client(s) or by the Movis on behalf of the Client(s) as a result of failure to comply with such requirements).
Movis Private Tours recommends that guests take out adequate travel, health and accident insurance as well as trip cancellation insurance.
B) The Client(s) is responsible for checking and confirming the dates and times of flights shown on their airline tickets. The Client(s) is responsible for checking-in at the correct time and for presenting themselves to take up all pre-booked components of the holiday. Movis cannot accept responsibility for clients missing flights as a result of late check-ins. No credit or refunds will be given for lost, mislaid or destroyed travel documents, or any unused services included in the holiday price.
C) When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (including lost keys) must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
D) We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

13. Limitation of liability and release

I am aware of the risks involved and I am voluntarily undertaking tour with Movis. I understand that whilst Movis will take every precaution to ensure my safety, Movis will not be held liable for any loss or damage suffered by any person and property as a result of their participation in any such activity.

I understand and have carefully considered the risks involved in taking a tour of this nature. I accept those risks and assume full responsibility for any loss, injury or damage to me, my family, my friends or my dependents arising in connection with my participation, or the participation of members of my family or my friends, in the tour. I have my own insurance appropriate to my needs in respect of such loss, injury or damage.
In consideration for Movis accepting me on this tour I agree that I will not sue Movis, in respect of, and hereby forever release and discharge Movis on behalf of myself, my parents, my heirs, my friends and other assigns, and my estate as follows from all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with the tour – including without limitation permanent disability or death; any emotional distress; any loss of services, financial support, aid consortium or companionship; any damage to or loss of property – in each case, even if caused, in whole or in part, by the conduct, including the negligence, of Movis.

I further agree that I will indemnify Movis in respect of any claims for loss, injury or damage made by: i) my family members, my friends, dependents or heirs, or ii) third parties, which I, my estate, my family members or dependents have sued if damages are recovered from such third parties to the extent the third party claims and obtains complete or partial indemnification from Movis.
If I am aware of a medical condition or disability which may interfere with the safe participation or enjoyment of this tour, and I am aware of a reasonable accommodation which may accommodate me, my children, my family and my friends in my charge, I agree to bring same to the attention Movis staff for consideration.

I agree that Movis are the trustee of the respective rights of Movis Private Tours under this agreement. I intend that this Acknowledgment of Risk, Release and Indemnity, will be binding on all members of my family, my dependents, my estate, my heirs, successors and legal personal representatives. I agree that any claim or dispute arising out of or relating to this Acknowledgement of Risk, Release and Indemnity, or its interpretation, the tour, or my relationship with Movis, will be resolved exclusively in the courts of the Republic Slovenia and will be governed exclusively by Slovenian law.

Should Movis or anyone acting on its behalf be required to incur attorney’s fees and costs to enforce this agreement, I agree to pay for all such fees and costs.

14. Travel Insurance

Movis strongly recommends that you have travel insurance & travel cancelation insurance in the interests of you and your family. We recommend that at a minimum you are covered for medical expenses including emergency repatriation.However, it is the responsibility of the Client(s) to ensure that they obtain adequate travel and medical insurance cover, that cover also infection with Covid-19. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. Whilst Movis may assist in the event of a claim, Movis accepts no responsibility for the action of the Insurance Company and/or the Underwrites and/or the Loss Adjusters. Should you decide not to take out travel insurance, Movis will not be responsible for any losses incurred as a result.

15. Travel & Covid-19

Travel  during and after coronavirus (Covid-19) can be more challenging than we were used to before 2020, especialy if number of new cases starts to grow rapidly in the region/country of your visit. Government or local government restrictions are out of our reach, but they can affect “quality” of the tour. In that case we reserve the right to change the tour in order to obey laws and rules of the country. And at the worst scenario we reserve the right to cancel the tour (with full refund).

All countires in Europe has abolished strict rules they had about Covid-19 and life is back to normal as we knew it before Covid-19. No restrictions to enter countires and no restrictions regarding moving between the countries are in power. Also mask dissapeared from faces of people and are very rarely seen in public and even in hospitals are not required anymore.

At all times Movis will do everything in order to make tour enjoyable and as safe as possible and will obey precautions instructed by local govrnment.

Should an incident arise on trip, we will assist and direct distancing, local medic support and testing. We will liaise with local authorities to follow directives, which will vary across countries, and support you every step of the way.  Note that all costs in case of Covid-19 infection (tests, hospitalisation and possible quarantine) is at your own cost. 

We encourage you to make sure that your Travel insurance covers Covid-19 infections and all possible incidents conected with infection.

These terms constitute part of the contract between the parties, unless varied in writing. Payment of all or any part of the monies referred to Paragraph 1 above shall constitute acceptance of this Terms and conditions on behalf of the Client(s).

In case of dispute the problem will be resolved in the Ljubljana, Slovenia court of justice  and will be governed exclusively by Slovenian law.

Updated: June 12th 2023


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