TERMS AND CONDITIONS

The following Booking Conditions, together with all information relating to your chosen holiday contained on this website or in our relevant brochure, form the basis of your contract with www.movisprivatetours.com, Movis d.o.o., Sp. Pirniče 65, 1215 Medvode, Slovenia, Company Registration No. 3277836000, VAT ID: SI45328005 (hereinafter referred to as “Movis”).

Please read these Terms and Conditions carefully, as they set out our respective rights and obligations.

While Movis makes every reasonable effort to ensure that the information on this website is accurate and up to date at the time of publication, minor errors or changes may occur. Movis reserves the right to update or modify information and services as required. Movis shall not be liable for any indirect or consequential losses resulting from reliance on website content, except where such liability cannot be excluded under applicable law.

Nothing in these Terms and Conditions limits or excludes liability where such limitation or exclusion is not permitted by applicable law.

1. Insolvency Protection (Liquidity Insurance)

Movis d.o.o. has secured a guarantee letter with Zavarovalnica Triglav d.d., in compliance with applicable EU Package Travel regulations, to cover the risk of tour operator insolvency and liquidity issues.

The guarantee is registered under policy number TK49901460384 and has been effective since December 21st, 2018.

In the event of insolvency or liquidity-related issues affecting the provision of travel services, travelers may contact Zavarovalnica Triglav d.d. directly at +386 2 222 2864.

2. Booking

The party leader is responsible for making all payments due to Movis, as referred to in Clause 3 below.

Once we have received your booking request and the required payment, we will, subject to availability, confirm your holiday by issuing a Booking Confirmation and Invoice to the party leader.

All travelers must carefully check all documents, including the Booking Confirmation and Invoice. If any information appears incorrect or incomplete, you must notify us immediately, as changes may not be possible at a later stage.

Please note that not all advertised holiday prices include accommodation, transportation, or other services unless explicitly stated. Clients are responsible for checking which elements are included at the time of booking.

3. Payment / Deposit

A non-refundable deposit of 30% of the total holiday cost is required at the time of booking.

If the booking is made within 45 days of departure, full payment is required immediately.

The remaining balance must be received no later than 45 days prior to the start of the tour.

If full payment is not received on time, Movis may issue a written reminder. If payment is not received within 5 days of such reminder, Movis reserves the right to treat the booking as canceled by the client, and cancellation charges under Clause 6 will apply.

A booking is considered accepted only once a confirmation invoice has been issued by Movis. If a booking is not accepted, any deposit paid will be refunded in full.

Accepted payment methods:

• Bank transfer (all bank charges payable by the client):
  IBAN: SI56 0400 1005 0296 235
  Bank: OTP d.d., Slovenska 58, 1000 Ljubljana, Slovenia
  BIC/SWIFT: KBMASI2XXXX
• Flywire – secure credit card payment (Visa, Mastercard)
• Worldline (Saferpay) or Stripe – secure credit card payment (Visa, Mastercard, Maestro).

4. Invoice

Movis will issue a confirmation invoice once the booking request and required deposit have been received.

For bookings made within 45 days of departure, full payment is required at the time of booking.

All outstanding balances must be paid no later than 45 days before departure. The exact due date will be stated on the invoice.

5. Changes by the Client

Any request to change a confirmed booking must be submitted in writing as soon as possible. While Movis will make reasonable efforts to accommodate such requests, changes cannot be guaranteed.

Where changes are possible, an amendment fee of up to €50 per amended element may apply, in addition to any supplier-imposed costs. Any amendment does not affect the client’s right to cancel under Clause 6.

6. Cancellation by the Client

If you or any member of your party needs to cancel the holiday, the party leader must notify Movis in writing by email or recorded mail. Cancellation takes effect only once written notice has been received.

Cancellation charges (per person) are calculated as a percentage of the total holiday cost and represent the minimum amount retained by Movis. Where a non-refundable deposit has been paid, the minimum cancellation charge shall be equal to the deposit.

Period before departure Cancellation charge:
91 days or more  –  30%
90–46 days     –     40%
45–31 days   –        60%
30 days or less  –  100%

Cancellation charges exclude insurance premiums and amendment fees, which are non-refundable.

Flights are non-refundable and will be charged in full, regardless of the cancellation date.

For private tours (closed groups), the price per person may increase if the group size is reduced due to cancellation.

A traveler’s place may be transferred to another person, provided that:
• Written notice is received at least 14 days before departure, and
• All supplier charges plus a €100 amendment fee are paid.

For bookings made through partner platforms or referral websites, their terms and conditions may also apply.

Cancellation charges under this clause apply only to cancellations initiated by the client and do not apply where cancellation occurs pursuant to Clause 8.

7. Our Price Guarantee

Once you accept the quoted price and pay the non-refundable 30% deposit, the holiday price is fixed, except in the event of significant and unforeseeable increases in underlying costs.

In such cases, Movis will notify you in writing. If you do not accept the revised price, you may cancel the booking and receive a full refund of all amounts paid, and no cancellation charges under Clause 6 shall apply. This clause applies only to price increases initiated by Movis.

8. Changes and Cancellation by Movis

In rare circumstances, Movis may need to make changes to, or cancel, a confirmed booking.

If a change is minor, a comparable alternative will be offered. A major change includes:

• Change of destination (excluding minor routing adjustments)
• Downgrade in accommodation category
• Significant price increase
• Substantial reduction in trip duration

In the event of a major change, you may accept the alternative or cancel and receive a full refund.

Minimum participant requirements apply only to scheduled group tours and not to private tours.

9. Scheduled Airlines

International flights are not arranged by Movis unless explicitly stated.

Where flights are included, airline responsibility is limited to carriage under their conditions of carriage and applicable international conventions. Flight schedules may be subject to change.

10. Force Majeure

Movis shall not be liable for events beyond its reasonable control, including but not limited to natural disasters, strikes, political unrest, or government actions.

Refunds will be limited to amounts recovered from suppliers, less any non-recoverable costs.

11. Website Content & External Links

Website content may occasionally be outdated. Any material changes affecting a confirmed booking will be communicated directly.

Movis is not responsible for the availability or content of external websites. All photographs are illustrative only.

12. Complaints

Any issue during travel must be reported immediately to the relevant supplier and to Movis within 48 hours.

If unresolved, written complaints must be submitted to Movis within two months of return. Claims submitted after this period will not be considered.

13. Responsibilities of the Client(s)

Clients are responsible for:

• Holding valid passports, visas, and travel documentation
• Obtaining appropriate travel insurance
• Timely check-in and attendance for all services
• Any damage or loss caused by themselves or their party
• Respectful behavior toward others

Movis reserves the right to terminate services without refund in cases of serious misconduct.

14. Assumption of Risk & Client Responsibility

Travel involves inherent risks. Movis arranges services with reasonable care but cannot eliminate all risks associated with travel.

Clients accept responsibility for their own actions and agree to indemnify Movis against claims arising from their conduct, to the extent permitted by law.

15. Travel Insurance

Comprehensive travel and cancellation insurance is strongly recommended, including coverage for medical expenses, emergency repatriation, trip interruption, and personal liability.

16. Independent Suppliers

Movis acts as an organizer and/or intermediary for services provided by independent third-party suppliers. These suppliers are independent contractors and not agents or employees of Movis.

Movis shall not be liable for the acts, omissions, negligence, insolvency, or failure of such suppliers, except where liability arises directly from Movis’ own negligence and cannot be excluded by law.

17. Limitation of Liability

To the maximum extent permitted by applicable law:

• Movis’ total aggregate liability shall not exceed the total amount paid to Movis for the tour in question.
• Movis shall not be liable for indirect, incidental, special, or consequential losses, including loss of enjoyment or emotional distress.
• No claim may be brought unless written notice is provided within two months of the end of the tour.

Nothing in these Terms limits liability for death or personal injury caused by Movis’ negligence or for liability that cannot be excluded by law.

18. Chargebacks, Payment Disputes & Fraud Prevention

By making payment, the client agrees not to initiate a chargeback or payment dispute without first contacting Movis in writing and allowing reasonable time to respond.

In the event of a chargeback or dispute:

• Movis may suspend or cancel services where permitted by law
• The client shall be responsible for all chargeback fees and reasonable administrative or legal costs
• Invoices, itineraries, confirmations, and these Terms constitute valid evidence of services contracted

19. Currency & Exchange Rates

All prices are quoted in EUR, unless expressly stated otherwise.

Any exchange rate differences, conversion fees, or bank charges are the responsibility of the client.

20. Data Protection & GDPR

Movis processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Personal data is used solely for booking fulfillment and legal compliance and may be shared with suppliers as necessary. Further details are available in Movis’ Privacy Policy.

21. No Guarantee of Outcomes

Movis does not guarantee weather conditions, uninterrupted travel, or subjective satisfaction. Variations due to weather, local conditions, or operational constraints do not constitute grounds for refund unless required by law.

22. Entire Agreement, Waiver & Severability

These Terms, together with the Booking Confirmation and Invoice, constitute the entire agreement between the parties.

Failure by Movis to enforce any provision does not constitute a waiver. If any provision is deemed invalid, the remaining provisions shall remain in full force and effect.

23. Governing Language & Jurisdiction

These Terms are drafted in English, which shall be the governing language.

Any dispute shall be governed exclusively by Slovenian law and submitted to the exclusive jurisdiction of the courts of Ljubljana, Slovenia.

Payment of any amount constitutes acceptance of these Terms and Conditions.

Updated: January 15th 2026