Terms and conditions

The following Booking Conditions, together with all information relating to your chosen holiday contained on this website or in our relevant brochure, form the basis of your contract with www.movisprivatetors,com, Movis d.o.o., Sp. Pirniče 65, 1215 Medvode, Slovenia, Company registration no: 3277836000; VAT ID: SI45328005, in further text as Movis. Please read them carefully as they set out our respective rights and obligations.

Movis makes no representation or warranty as to the completeness or accuracy of the information contained in this site. Movis reserves the right to change or modify any of the information contained in this Internet site or to the services described therein, without notice but we make no commitment to update such information. Movis SHALL NOT BE LIABLE FOR ANY DAMAGES, LOST PROFITS, INJURIES, SAVINGS, OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS SITE. You should therefore verify information obtained from this site before you act upon it by calling the suppliers who we represent to obtain latest rules and policies.

The party leader is responsible for making all payments due to us, as referred to in clause 2 below. Once we have received your booking and the required payments, we will, subject to availability, confirm your holiday by issuing a Booking Confirmation and Invoice to the party leader.

All travelers must check all documents carefully, including the Booking Confirmation and Invoice. If any information appears to be incorrect or incomplete, you must contact us immediately, as it may not be possible to make changes at a later stage.

Please note: not all advertised holiday prices on our website or in our brochures include travel arrangements such as hotels or other services. Please check carefully at the time of booking which elements are included in the price and which are not.

A deposit of 30% of the total holiday cost is required at the time of booking. If the booking is made within 6 weeks of departure, the full amount is due immediately. The remaining balance must be received no later than 45 days prior to the start of the tour.

For bookings confirmed through Zicasso, the 30% deposit is non-refundable, regardless of the cancellation date, as Zicasso’s terms overlay with ours.

If we do not receive the required payments (including any applicable surcharges) in full and on time, we will send you a written reminder. If payment is not made within 5 days of receiving this reminder, we reserve the right to treat your booking as canceled by you. In such cases, the cancellation charges outlined in clause 5 will apply.

A booking is considered accepted only when a confirmation invoice is issued by Movis. If a booking is not accepted, any deposit paid will be refunded in full. Any alterations or cancellations to an accepted booking will be subject to the terms set out in sections 4 and 5 of these conditions.

Payment is possible with:

• bank transfer (bank costs have to be paid by client) to our IBAN (Bank account): SI56040010050296235 at bank OTP d.d., Slovenska 58, 1000 Ljubljana, Slovenia, BIC/SWIFT (Bank Identifier Code): KBMASI2XXXX
• Through Flywire platform for secure credit card payment (Visa, Mastercard…)
• Through Worldline platform https://worldline.com/ (Saferpay) or Stripe platform https://stripe.com for secure credit card payment (Visa, Mastercard, Maestro)

Movis will issue a confirmation invoice once the booking request and the required deposit have been received. If a booking is made within 6 weeks of departure, full payment is required at the time of booking. All outstanding balances must be paid no later than 6 weeks before departure, and the exact due date will be specified on the invoice.

Should you wish to make any changes to your confirmed holiday after the tour has been confirmed, please notify us in writing as soon as possible. We will do our best to accommodate your request, although we cannot guarantee that all changes will be possible. Where changes can be made, an amendment fee of up to €50 per amended element may apply, along with any additional costs or charges incurred by us or imposed by our suppliers.

Should you or any member of your party need to cancel your holiday after it has been confirmed, the party leader must notify us immediately in writing by recorded mail or email. Cancellation will only take effect once written notice has been received by us at our offices.

If we receive your cancellation notice 91 days or more before departure, we will retain 5% of the total tour price.
Please note that flight tickets are non-refundable and will be charged in full, regardless of the cancellation date.

If we receive your cancellation notice less than 91 days before departure, the following charges will apply to each person cancelling. These charges are calculated as a percentage of the total holiday cost*, excluding insurance premiums and any amendment charges. Insurance premiums and amendment fees are non-refundable.

Please note: if your holiday includes flights booked through us — whether included in the package price or added as a separate cost — you will be responsible for the full cost of the flight component in addition to the cancellation charges listed above, if you cancel less than 45 days before departure.

Note: For private tours (closed groups), the price per person may increase if any traveler cancels and the group size is reduced.

If a member of your group is unable to travel, their place may be transferred to another person of your choosing, provided that:

• You notify us in writing with full details at least two weeks before departure, and

• All associated costs, supplier charges, and a €100 amendment fee are paid in advance.

For tours that include flights, please note that airlines may charge the full cost of the ticket for any name or passenger changes.

For bookings made through partner websites or referred to us by them, the terms and conditions of those websites apply.

If you agree to the holiday price quoted at the time of booking (which may differ from prices listed on our website) and pay a non-refundable deposit of 30% upon receipt of our confirmation invoice, the price of your holiday will remain fixed except in the event of significant and unforeseeable increases in the underlying costs of the services we provide.

In such rare cases, Movis reserves the right to adjust the price. You will be notified of any change, and if you do not accept the revised price, you may cancel your booking free of charge and receive a full refund of all amounts paid.

We begin planning the holidays we offer many months in advance. On occasion, it may be necessary for us to make changes or correct errors in our brochure, website, or other published information, both before and after bookings are confirmed. In rare cases, we may also need to cancel confirmed bookings. While we always endeavor to avoid any changes or cancellations, we must reserve the right to do so.

Whenever possible, any changes will be communicated to you and your travel agent without delay. If a change is minor, we will offer a comparable alternative. If the change is considered major, you will have the option to accept the alternative arrangement or to cancel and receive a full refund of all monies paid.

A major change is defined as a significant alteration such as:

• a change in destination (excluding adjustments that do not affect key agreed locations),

• a downgrade in accommodation standard,

• a significant increase in price, or

• a substantial reduction in trip duration.

If you choose to cancel because of a major change, you will receive a full refund and the compensation outlined above.

We also reserve the right to cancel the holiday if the minimum number of participants required for the tour is not met. This applies only to scheduled group tours and does not apply to private tours.

Airfares for arrival to the tour and for departure from the tour must be arranged by the client, as they are not organized by Movis.

If flights are included as part of your package, the responsibility of the airlines in connection with your holiday is limited to the carriage of passengers in accordance with the airlines’ conditions of carriage and the applicable international conventions. Airlines also reserve the right to amend flight schedules, including changes to departure or arrival times by more than 12 hours.

Movis accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by forces majeure events such as strikes, riots, political unrest, war hostilities, or threat of war, terrorist activity, epidemy, industrial disputes, fire, flood, natural or nuclear disaster, weather problems or similar events beyond our control.

While we do our best to ensure that all information on this website is accurate and up-to-date, it is not possible to guarantee this at all times. We cannot accept responsibility for any information that may become outdated or that may contain errors or omissions. All information is subject to change without prior notice. For the most current details, please contact us directly.

We also cannot accept responsibility or liability for the availability, proper functioning, or uninterrupted operation of this website, nor for any reliance placed on its content by any person. If you have any questions regarding the information provided, please do not hesitate to contact us.

All photographs on this website are for illustrative purposes only. Movis does not accept responsibility for any discrepancies between website imagery or descriptions and actual conditions or services at the time of travel. We work continuously to update and improve our website to provide our clients with the most accurate and helpful information possible.

External links
There are links to other web sites presented on some movisprivatetours.com web pages. Movis is not responsible for the availability or content of these external sites and therefore cannot assume that the information are treated and used based on the same Privacy Policy as on Movis.

In the unlikely event that you have any reason to complain or experience any problems with your holiday while away, you must immediately inform the hotelier, carrier, or other relevant supplier. Any verbal notification should also be put in writing and provided to them as soon as possible. If the issue is not resolved to your satisfaction, you must contact us with full details by telephone or email within 48 hours. Until we are made aware of a problem or complaint, we cannot offer assistance. Most issues can be resolved quickly when addressed at the time.

If you remain dissatisfied, you must write to us within two months of your return, providing your booking reference and full details of your complaint. No action can be taken after this period.

A) It is the responsibility of the Client(s) to obtain and carry all passports, visas, health certificates (including proof of vaccination, where required), and any other travel documentation necessary for the holiday. The Client(s) are solely responsible for ensuring that these documents are valid and in order, and for any additional costs incurred by either the Client(s) or Movis as a result of failure to comply with such requirements.
Movis Private Tours strongly recommends that guests obtain adequate travel, medical, accident, and trip cancellation insurance.

B) The Client(s) are responsible for checking and confirming the dates and times of flights shown on their airline tickets. It is also the Client(s)’ responsibility to check in on time and to present themselves for all pre-booked components of the holiday. Movis cannot accept responsibility for missed flights or services due to late check-in or failure to appear. No credits or refunds will be issued for lost, mislaid, or destroyed travel documents or for any unused services included in the holiday price.

C) When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for such damage or loss (including lost keys) must be made directly to the accommodation owner, manager, or other supplier at the time it occurs. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (including our own and the other party’s full legal costs) arising from your actions.

D) We expect all clients to show consideration for others. If, in our reasonable opinion or that of any person in authority, you or any member of your party behaves in a manner that causes or is likely to cause danger, distress, or annoyance to any third party, or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) involved. In such circumstances, the person(s) concerned will be required to leave the accommodation or other services immediately, and we will have no further responsibility toward them, including return travel arrangements. No refunds will be provided, and we will not cover any expenses or costs incurred as a result of the termination.

Movis strongly recommends that you obtain comprehensive travel insurance and travel cancellation insurance for your own protection and that of your family. At a minimum, we recommend coverage for medical expenses, including emergency repatriation. It is the responsibility of the client to ensure they have adequate travel and medical insurance, including coverage for Covid-19 infection. We also strongly recommend choosing a policy that includes personal liability, trip cancellation, curtailment, and loss of luggage or personal effects.

Should you require any advice or guidance regarding suitable insurance options, please feel free to contact us — we will be happy to help.

While Movis may assist you in the event of a claim, Movis accepts no responsibility for the actions or decisions of the insurance company, underwriters, or loss adjusters. Should you decide not to take out travel insurance, Movis will not be responsible for any losses incurred as a result.

15. Travel & Covid-19

Travel during and after Covid-19 can still involve unexpected challenges, especially if case numbers rise in the region you are visiting. Government restrictions are beyond our control and may affect the tour. In such situations, we reserve the right to adjust the itinerary as required by law, or, in extreme cases, to cancel the tour with a full refund.

Across Europe, Covid-19 restrictions have largely been lifted, with no entry requirements, border limitations, or mask mandates currently in place.

Movis will always follow local health guidelines and take reasonable steps to keep your tour safe and enjoyable. If a Covid-19 incident occurs during your trip, we will assist with medical support, testing, and communication with local authorities. Please note that all costs related to Covid-19 infection — including tests, treatment, or quarantine — are at your own expense.

We strongly recommend ensuring that your travel insurance includes coverage for Covid-19 and all related disruptions.

These terms constitute part of the contract between the parties, unless varied in writing. Payment of all or any part of the monies referred to Paragraph 1 above shall constitute acceptance of this Terms and conditions on behalf of the Client(s).

In case of dispute the problem will be resolved in the Ljubljana, Slovenia court of justice  and will be governed exclusively by Slovenian law.

Updated: December 18th 2024